Last Updated: January 3, 2025
At Bhai Tour and Travels (bhaitourandtravels.in), customer safety is our top priority. These Safety Guidelines outline our commitments and the responsibilities of our customers to ensure a safe and enjoyable travel experience.
1. Driver Verification and Training:
- All drivers are thoroughly vetted through background checks and verification of their driving licenses.
- Drivers receive regular training on road safety, customer service, and emergency protocols.
2. Vehicle Maintenance:
- All vehicles undergo regular inspections and maintenance to ensure they are roadworthy and safe for travel.
- Vehicles are cleaned and maintained to high standards to ensure comfort and safety.
3. Emergency Support:
- All cars are equipped with GPS tracking for real-time monitoring and added safety.
- Emergency contact numbers are provided to customers in case of unforeseen situations.
4. Customer Responsibilities:
- Customers must wear seat belts at all times during the journey.
- Customers should cooperate with drivers and avoid any behavior that could compromise safety.
- Customers are requested to report any safety concerns immediately to our support team.
5. Compliance with Local Laws:
- All trips are conducted in compliance with local traffic laws and regulations.
- Drivers and customers must adhere to applicable safety rules throughout the journey.
6. Incident Reporting:
- In case of any accidents, delays, or safety issues, customers should contact our customer support team immediately.
7. Limitations of Responsibility:
- Bhai Tour and Travels will make every effort to ensure a safe journey but cannot be held responsible for events beyond our control, such as road conditions or natural disasters.
8. Customer Support:
For any safety-related concerns or emergencies, please contact:
- Email: help@bhaitourandtravels.in
- Phone: +91 9211685394
- Address: Flyover, Under, Delhi Road, Charkhi Dadri, Haryana 127306
Thank you for trusting Bhai Tour and Travels. Your safety is our priority!
